1. Introduction
AirCare Japan ("Company," "we," "us," or "our") operates the AirCare Japan website and provides air conditioning repair, maintenance, installation, and related HVAC services ("Services"). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website and Services.
2. Information We Collect
We collect information in several ways:
- Contact Information: When you submit the booking form or contact us, we collect your name, email address, phone number, address, and service address.
- Service Information: Details about your air conditioning system, including brand, model, installation date, and history of previous service.
- Payment Information: Credit card or bank details processed through secure third-party payment providers (we do not store full card numbers).
- Automatic Collection: Server logs, cookies, and analytics data including IP address, browser type, pages visited, and referral source.
- Communication Records: Email and phone records of our correspondence with you.
3. Purpose of Data Collection
We use your information to:
- Process and fulfill your service requests and bookings
- Communicate about your services, schedules, and updates
- Provide customer support and respond to inquiries
- Send maintenance reminders and promotional offers (with consent)
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations
- Prevent fraud and unauthorized access
4. Legal Basis for Processing
We process your personal data based on: (a) your explicit consent; (b) necessity to perform our contract with you; (c) compliance with legal obligations; (d) protection of vital interests; and (e) legitimate business interests, including service improvement and fraud prevention.
5. Sharing of Information
We do not sell your personal information. We may share information with:
- Service Partners: Subcontractors and technicians involved in fulfilling your service request
- Payment Processors: Third-party payment service providers
- Legal Authorities: When required by law or court order
- Business Advisors: Accountants, lawyers, and insurance providers (under confidentiality agreements)
6. Data Retention
We retain personal information as long as necessary to provide Services, comply with legal obligations, and maintain records for tax and accounting purposes. Service history and contact details are retained for 7 years for warranty and dispute resolution. You may request deletion of non-essential data at any time.
7. Security
We implement industry-standard security measures including SSL encryption, secure data servers, access controls, and regular security audits. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but take reasonable precautions to protect your data.
8. Your Rights
You have the right to:
- Access your personal data and receive a copy
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal hold periods)
- Withdraw consent to marketing communications
- Opt-out of cookie tracking
- File a complaint with regulatory authorities
9. Cookies and Tracking
Our website uses cookies and similar tracking technologies. Essential cookies are necessary for site functionality. Analytics cookies help us understand user behavior. Marketing cookies enable personalized content. You can manage cookie preferences through our cookie settings banner or browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing personal information.
11. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will promptly delete such information and notify the child's parent or guardian.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
AirCare Japan
Email: privacy@evergreenlaketwilight.com
Service Hours: Monday–Friday, 9:00 AM–6:00 PM JST